For IT, procurement & privacy teams

Connect what you have. Improve what it delivers.

PACE works with supported FHIR/EHR interfaces, approved APIs, PSP CRMs and structured CSV imports, so programmes can unify operational intelligence without replacing their entire technology estate.

Request technical discoverySee implementation steps
EHR / FHIR, PSP CRM, REST API and CSV sources are mapped and validated into PACE Align, consent-aware continuity intelligence with source validation, event normalisation, case linkage and access control. PACE Align then gives role-specific visibility to the patient, the PSP nurse, the PSP manager and the pharma PAM.
Architecture preview

Integration modes

Built to work with the systems your partners use.

Actual connector availability and third-party implementation requirements must be verified for each deployment.
  1. 01

    API & secure transfer

    REST/webhook patterns, authentication, mapping and operational error handling.

  2. 02

    FHIR / EHR

    Approved healthcare records and exchange mappings where supported and authorised.

  3. 03

    Structured CSV onboarding

    Controlled import templates, data validation, reconciliation, provenance and repeat imports.

White-label partner deployment

Operate with your PSP brand, on a controlled architecture.

Choose role-scoped components, agreed brand expression and approved workflows while retaining PACE's core continuity engine.

Technology layer

Data intake, risk prioritisation, case workflows, audit events and reporting definitions.

Branded experience

Partner logo, interface theme, programme labels, training material and configured patient communications as supported by contract.

How implementation works

Five accountable steps. No implementation guesswork.

Each stage has an explicit output and an acceptance checkpoint. Scope, timing and integration dependencies are confirmed with each partner.
  1. 01

    Discover

    Map treatment pathways, users, systems, consent and programme objectives.

    Output

    Scope & success criteria

  2. 02

    Configure

    Set roles, engagement journeys, case rules, reports and white-label configuration.

    Output

    Configured environment

  3. 03

    Integrate

    Connect FHIR/EHR, API/CRM or validated CSV data sources as agreed.

    Output

    Tested data flow

  4. 04

    Validate

    Verify permissions, patient events, case escalation, safety handoffs and audit trails.

    Output

    Signed implementation acceptance

  5. 05

    Launch & improve

    Train authorised users, track operational metrics, reconcile exceptions, review outcomes.

    Output

    Measurable programme review

Measured rollout

What a successful implementation should demonstrate.

Use agreed, realistic metrics and avoid making treatment-effectiveness claims from a workflow demonstration.

  • Workflow reliability

    Case ownership, overdue actions, acknowledgement, follow-up and data completeness.

  • Operational efficiency

    Nurse assessment time, reporting effort, handover completeness and turnaround.

  • Continuity monitoring

    On-time event rates, persistence measures and intervention follow-through, using agreed definitions.

Trust, privacy & safety

Designed for responsible healthcare data workflows.

Privacy and clinical governance requirements are built into how PACE should be configured, integrated and operated. Customer-specific contractual and compliance documentation governs live deployments.

Access boundaries

Different users. Different permitted information.

User interfaces should implement role-based permissions, source authorisation and purpose limitation, not simply hide fields visually.

Patient
Own engagement and consent-aware programme information
PSP nurse / manager
Assigned authorised care-support information, case history and follow-ups
Treating HCP
Approved patient-specific monthly reports within verified care relationship
Pharma PAM / Brand
Approved aggregate or appropriately de-identified programme measures
Medical Affairs
Governed longitudinal datasets under specific scientific and privacy controls

Patient safety

A traceable safety handoff is not a PV department.

PACE can support collection, transfer, acknowledgement and status tracking of potential safety events, with responsibility allocated by approved SOPs.

  1. 01

    Safety capture

    Structured event documentation by trained authorised PSP personnel.

  2. 02

    Transfer & acknowledgement

    Appropriate routing to the designated company PV contact and receipt tracking.

  3. 03

    Human review

    Formal assessment, reporting obligations and medical decisions remain with authorised professionals.

Saudi data governance

Make verifiable, deployment-specific claims.

Saudi PDPL alignment, localisation, security posture and contract responsibilities must be backed by evidence for the selected environment.

  • Data minimisation

    Separate operational patient identifiers from aggregate sponsor reporting.

  • Security operations

    Document access control, encryption, logging, incident response, retention and vendor access.

  • Implementation governance

    Validate data flows, legal basis, clinical responsibilities and lawful cross-organisational sharing.

Governance that can be reviewed, not merely claimed.

Security, regulatory and technical requirements are evaluated against the actual deployment architecture. No certifications, integrations, clinical outcomes or compliance approvals are implied by this page.

Integration discovery

A technical discussion with a defined output.

Before implementation, the project team confirms the data source, permitted data elements, supported interface method, data-quality rules and responsibility for maintaining the connection.
Request technical discoveryReview trust & safety

  • Data source & owner

    PSP CRM, EHR, approved API, structured import

  • Interface contract

    FHIR resources, event mapping, status updates and error handling

  • Access & consent

    Purpose limitation, authorisation and audit logs

  • Acceptance testing

    Completeness, failures, reconciliation and access restrictions

FHIR/EHR support does not mean connectivity to every hospital or insurer is already deployed. Each interface requires agreed scope, endpoint access and validation.

Buyer-ready evaluation

One programme. Clear owners. Evidence before purchase.

Every qualified enterprise evaluation should end with an agreed scope, data and governance review, defined success measures and a commercial decision path, not an open-ended product demonstration.
One programme. Clear owners. Evidence before purchase.
Business fitNamed programme challenge, target user, baseline and improvement hypothesisPrincipal ownerPAM or PSP Director
Product fitRelevant live workflow demo; supported features and any configuration gapsPrincipal ownerPSP Operations + PACE
Integration fitSource systems, FHIR/EHR interface, API/CSV mapping, test environment, data ownerPrincipal ownerIT / Digital
Trust & safetyData rights, permissions, consent flow, auditability, PV responsibilities and security reviewPrincipal ownerPrivacy / PV / IT
Value assessmentAgreed denominators, baseline period, outcome measures, assumptions and reporting planPrincipal ownerPAM / PSP / Finance
Commercial approvalDirect sponsor or PSP-integrated route, contracting party, approval workflow and total costsPrincipal ownerProcurement + budget owner

What comes after a tailored demonstration?

  1. 1Programme discovery
  2. 2Scoped demonstration
  3. 3Technical and privacy diligence
  4. 4Agreed value evaluation
  5. 5Purchase route
  6. 6Implementation planning

One discovery. A precise integration plan.

We map your actual systems and scope the connectors, information flows and programme controls before committing timelines.

Discuss an integration

Pilot proof-of-value measures

  • Time from risk signal to action
  • Overdue follow-ups
  • Ageing unresolved cases
  • Documented resolution
  • Persistence / discontinuation
  • Handover completeness