Frequently Asked Questions

PACE Align is the live intelligence infrastructure layer between pharmaceutical companies and their Patient Support Programme (PSP) operations. It is your system of record for everything happening in your biologic programmes — patient retention, revenue impact, operational effectiveness, compliance, and growth. Live. In SAR. Always on. Built specifically for the Saudi biologic market.

Patients. Adherence. Compliance. Excellence. We align all four to protect your biologic revenue.

No. We don't run patient support programmes. We provide the intelligence layer that makes your existing programme visible and measurable. Your PSP operator continues their work — we make it data-driven.

All injectable biologics used in Saudi Arabia. Our platform is configured for the full range of biologic therapies across all indications.

Because today, there is no infrastructure between pharma and PSP operations. You invest millions in patient support — but you can't see what it's delivering in real-time. You can't predict which patients will drop off. You can't quantify the financial impact. You can't see all your brands in one view. PACE Align exists because this infrastructure gap shouldn't exist. Every pharma company running biologics needs a live system of record for their programmes. PACE is that system.

PACE Align provides 4 dedicated dashboards, each purpose-built for a specific role within your organisation: (1) PSP Operations — field team effectiveness, intervention outcomes, and operational delivery. (2) Patient Advocacy Manager (PAM) — retention, revenue protected, at-risk patients, and portfolio health. (3) Brand Performance — growth, regional performance, market position, and forecast clarity. (4) Medical Affairs — persistence, compliance, treatment patterns, and publication-ready evidence. Every role sees exactly what they need. One login. One truth.

PACE Align is the infrastructure layer between your pharmaceutical company and your PSP operations. It works alongside your operator — not against them. Your PSP continues to deliver the programme. PACE makes that delivery visible, measurable, and financially quantifiable. It benefits everyone: pharma sees the value, PSP operators can demonstrate their impact, and patients receive better support.

No. PACE Align works alongside your existing operations without disruption. Nothing changes for your team.

PACE adds a financial intelligence layer: how much revenue your programme is protecting, which patients need attention, and where to focus next. It unifies your entire portfolio into one live view — regardless of how many brands or programmes you manage.

Yes. Your programme intelligence stays with you permanently. Historical data, trends, and evidence are always yours — regardless of how your operations evolve over time.

Yes. Whether you have two brands or ten, PACE unifies everything into a single view with consistent metrics. One login, one platform, complete portfolio visibility.

PACE adds three things: (1) Financial translation — your programme's activity expressed in SAR impact. (2) Treatment-specific precision — compliance measured against each therapy's unique schedule, not generic metrics. (3) Continuity — your programme intelligence stays with you permanently, regardless of operational changes. Request a demo to see all three live.

Typical implementation is 8–12 weeks from contract to live dashboard.

Your pharmaceutical company owns the data — contractually, legally, and technically. PACE Align is the infrastructure that hosts and structures your programme intelligence, but the data itself belongs to you. Think of it like a vault: the vault holds your assets, but the assets are yours. You can export your complete data set at any time. If you change PSP operators, your data stays in PACE — because PACE is YOUR system, not the operator's. If you ever stop using PACE, your entire history exports with you. No lock-in. No data loss. Fully aligned with PDPL.

Your intelligence stays with you. Completely. If you change operators, your entire history — patient data, trends, evidence, performance records — remains in PACE Align. Zero loss. Zero disruption. Your new operator connects to the same infrastructure, and your programme continues without missing a single data point. That's what it means to own your data.

PACE Align is designed for rapid deployment. Patient enrolment takes under 10 seconds — barcode, consent, done. Your programme begins generating live intelligence from the first patient enrolled, so your team sees live data from day one.

Yes. PACE Align is operator-independent infrastructure. It works with any PSP agency delivering your programme. If you work with multiple operators across different brands, PACE unifies them all into one view with consistent metrics. One truth, regardless of who delivers the programme.

PACE translates programme outcomes into financial language. Retained patients become SAR protected. Programme activity becomes measurable ROI. You get a live number — not a quarterly narrative — when leadership asks what your investment is delivering.

Revenue Protected shows the SAR value of patients who were at risk of dropping off therapy but were retained through timely intervention. It translates patient retention into financial impact — in SAR, updated daily.

Yes. PACE provides real-time market intelligence by region, hospital, and indication — so you always know where your brand stands.

Standard reports tell you what happened. PACE tells you what it's WORTH — in SAR, live, today. And it shows you what's about to happen if you don't intervene.

Yes. PACE Align is designed as unified infrastructure for your entire biologic portfolio. All brands, all indications, all PSP operators — one platform, one set of metrics, one login. No more comparing reports from different operators in different formats.

PACE Align unifies all of them. Each brand feeds into the same intelligence layer regardless of which operator runs it. You see portfolio-wide performance, cross-brand comparisons, and indication-level analytics — all in one view.

Yes. PACE Align identifies patients who are drifting from their treatment schedule before they become dropouts. You see early warning signals — giving your team the window to intervene while there's still time. Every patient saved from dropout represents hundreds of thousands in protected revenue.

Every programme activity — every retained patient, every successful intervention, every day of continued therapy — is translated into SAR impact. Live. Updated daily. When leadership asks 'What is our PSP investment delivering?' — you answer with a number, not a narrative. In seconds, not in weeks.

Your operator's dashboard shows what THEY did. PACE shows what it's WORTH — in SAR. Your operator sees one brand, one programme. PACE sees ALL your brands, ALL your programmes, unified. Your operator reports periodically. PACE is live, always. And most importantly — your operator's dashboard belongs to them. PACE belongs to YOU. Your data. Your system of record. Permanently.

Yes. The platform tracks persistence, compliance, and treatment patterns in a structure suitable for publication and formulary submissions.

Data can be exported in publication-ready formats suitable for real-world evidence generation and regulatory submissions.

Yes. We are fully compliant with the Saudi Personal Data Protection Law.

All data is hosted in Saudi Arabia on enterprise-grade infrastructure.

No. All patient data within PACE Align is de-identified. We never store patient names, national IDs, or contact information.